Customer support satisfaction
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1.- Help us improve
Please take a moment to complete this short survey. The information provided will be used to improve our service. Your answers will be treated confidentialy and shall not be used for any other purpose than research developed by [COMPANY NAME].
This survey will take about 5 minutes to be completed.
1.
How did you contact our customer service?
Web chat
By email
In person
By Phone
By fax
Other (Please, specify)
2.
If you did it by phone, How long did you wait to be attended?
Inmediately
Less than 20 seconds
About 30 seconds
In a minute
More than a minute
I did not get an answer
Not applicable
3.
If you did it by fax or email, how long did you wait to get an answer?
Less than 2 hours
From 2 to 6 hours
From 6 to 12 hours
One working day
More than a working day
Non applicable
4.
Why did you contact our customer service?
Because I was unable to request the product or service
Because I had not received the product
Due to service problems
Because I needed more information about the product or service
Due to problems in the web page
Other, (please specify)
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