Satisfaction with Technical Assistance

1.- Introduction

You have recently contacted with our customer service department and we would like to be sure that you are satisfied with our service. The information you provide will be useful to improve our service in the future. Your responses will be treated confidentially and will not be used for any purpose other than the research done by [COMPANY NAME]. This survey will take you approximately 10 minutes.

1. Based on your own experience, please rate the following statements (1 being very poor and 5 being excellent).

	1	2	3	4	5
Ease to contact the customer service dept.	1	2	3	4	5
Helpfullness of representative	1	2	3	4	5
Quality of advice	1	2	3	4	5
Professionalism of representative	1	2	3	4	5
Incident resolution	1	2	3	4	5
E-mail response time	1	2	3	4	5
Telephone response time	1	2	3	4	5

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